WHILL Automated Driving Service in New Domestic Flight Area at Kansai International Airport

 Introduction of a mobile service that everyone can easily use

WHILL Automated Service has been officially introduced in the new domestic flight area of Kansai International Airport Terminal 1 building operated by Kansai Airport Corporation from October 26, 2022.

The actualization of this service will follow the one at the HANED Airport, which has been in operation since 2020.

As part of barrier-free measures, an electric wheelchair that automatically transports passengers to the desired boarding gate was introduced. This is the second case in Japan following Haneda Airport.

With the renovation of the new domestic flight area at Kansai International Airport, they are making further efforts to provide universal services so that everyone, regardless of age or gender, can comfortably use airport facilities, and the introduction of the WHILL automated driving service is part of this effort. With this service, passengers can use automated personal mobility vehicles (one-person vehicles) to move through security checkpoints and to the desired boarding gate by operating their own touch panel. This allows all customers, including those who normally rent wheelchairs at information desks, etc., those who are anxious about walking long distances and their physical strength, and the elderly, to move comfortably through the spacious airport without hesitation.

By replacing the wheelchair push service with the WHILL automated service, they will not only reduce the burden on staff, but also contribute to improving customer service by providing a stable transportation service. The replacement with WHILL automated services will not only reduce the workload of staff, but also contribute to improved customer service through the provision of stable transportation services.

About WHILL Automated Driving Service

WHILL Automated Driving Service is an automated driving system for sidewalks and indoor areas, consisting of a "WHILL Automated Driving Model," a personal mobility vehicle developed by WHILL with excellent design and driving performance and equipped with automatic driving and stopping functions, and a system to manage and operate multiple aircrafts. The system enables automatic driving and unmanned return of vehicles by comparing map information collected in advance with the surrounding conditions detected by sensors.

No charge for use

Location: Kansai International Airport Terminal 1, New Domestic Area 2F

Operating hours: Operate according to flight operating hours

WHILL Station Location: 1 station after passing through security checkpoint, 1 station in the commercial area

Service Description Automated service guides passengers from the WHILL station to the commercial area after safety inspection and from the WHILL station in the commercial area to a specific boarding gate. After disembarking, the passengers will be returned to their original location by unmanned operation.

Eligible passengers Passengers boarding on domestic flights. *Some restrictions apply.